Our Client Charter


Telephone and E-Mail Contact
Prompt advice and support from a Partner ‘throughout the year’.

Clearly Explained Fees
Some accountants offer menu pricing/fixed fees which we feel can be restrictive, and ‘groups’ clients. At MGT Chartered Accountants, we believe each client is ‘individual’, and their requirements should be assessed on an ‘individual basis’. We will make recommendations regarding your bookkeeping systems, quote fees for the work, and you will not receive unexpected bills from MGT Chartered Accountants.

Free initial Consultation
There are no time limits. Meetings will be at your convenience, at your place of business, home, or at one of our offices or meeting rooms in City of London, Croydon, Sutton, Birmingham. If you are based further afield, we presently have many clients with whom we work very well by telephone, e-mails and post.

Work Completed To Timescales
Assuming you provide the necessary information, we will complete all work promptly. We are proud to keep our record of never being to blame for a client receiving a penalty for non or late filing of a Self Assessment return, since their introduction many years ago.

Our Free Monthly Newsletter
Each issue is packed with tips and advice, informing you of up to date tax and financial changes, as and when they occur.

Free Tax and Business Development Guides
These contain rich, quality assured reports, along with updates and additions, which are available to all clients.

MGT Chartered Accountants' Website
We are totally committed to the ongoing development of our website, with the aim that it is friendly, informative and accurate, and an informative resource for all clients.

We listen to you
If you have any suggestions on how we can improve any aspect of our services we would be delighted to receive your feedback.

Proactive Tax Planning and Tax Mitigation Techniques
Tax planning is an ongoing event and early strategic planning is critical. That’s why we are available to talk to our clients ‘throughout the year’.

100% Satisfaction Guarantee
Our services and advices are designed to help grow your business and to ensure you pay the minimum amount of tax at the right time. We are so confident of the quality of our services and advice, we offer you a 100% risk free satisfaction Guarantee. If, at any time, you are not completely happy with any aspect of our work, please discuss it with us within 30 days. If we can’t resolve the issue to your total satisfaction, we won’t expect payment for that aspect of the work: you decide.